Refund policy

Last updated: August 4, 2026

60-Day Return Guarantee

Our 60-Day Guarantee gives you 60 days from the date your order is delivered to request a return. This guarantee applies in addition to any rights you have under applicable law.

To qualify, the item must be returned in the condition in which it was received, with all included parts, tags, instructions, and original packaging. You must also provide your order number or other proof of purchase.

How to Request a Return

Before sending an item, email support@nestandhold.com with your order number and the reason for the return. If the request is approved, we will provide return instructions and the correct return destination. Items sent without prior authorization may not be accepted.

Do not send returns to our business contact address unless our support team specifically confirms that address in writing for your return.

Return Shipping

For a confirmed defective, damaged, or incorrect item, we will cover reasonable standard return shipping. For other approved returns, return shipping costs are the customer's responsibility unless applicable law requires otherwise. Original shipping charges are not refundable unless the order was defective, damaged, incorrect, or the law requires a refund.

Damaged, Defective, or Incorrect Items

Inspect your order when it arrives. Contact us promptly if an item is defective, damaged in transit, or different from what you ordered. Include your order number, a description of the issue, and clear photos or video when available so we can review the claim.

1-Year Limited Warranty

Nest & Hold provides the original purchaser with a one-year limited warranty covering defects in materials or workmanship under normal, intended use. The warranty period begins on the delivery date shown in the order record.

This limited warranty does not cover normal wear and tear, cosmetic changes that do not affect function, misuse, accidents, improper storage or cleaning, unauthorized modification, commercial use, or use that does not follow the product instructions, care label, or safety guidance.

To make a warranty claim, contact support@nestandhold.com before the warranty period ends and provide your order number, a description of the issue, and supporting photos or video. If we approve the claim, we may repair the product, replace it with the same or a comparable product, or provide a refund, as appropriate and permitted by law. We will cover reasonable standard shipping for an approved warranty remedy.

This is a limited warranty. It does not exclude or reduce any non-waivable rights or implied warranties provided by applicable law.

Exceptions and Non-Returnable Items

For health and safety reasons, used or soiled personal-care items, items damaged after delivery through misuse, customized items, gift cards, and items specifically marked final sale may not be returnable unless they are defective or applicable law requires otherwise. Contact us if you are unsure whether your item qualifies.

Exchanges

The fastest way to exchange an item is to request a return and, after approval, place a separate order for the replacement. We will explain any available alternative when you contact support.

European Union 14-Day Cooling-Off Period

If an order is shipped to the European Union, you may have a statutory right to cancel or return it within 14 days without giving a reason. This right is separate from our 60-Day Guarantee and remains subject to applicable exceptions and legal requirements.

Refunds

We will notify you after the returned item is received and inspected. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the credit. If more than 15 business days have passed after we confirmed approval, contact support@nestandhold.com.

Contact

Nest & Hold operates this store.

Email: support@nestandhold.com
Phone: +1 (424) 261-2274
Business address: Nest & Hold, 1500 N Grant St, Ste N, Denver, CO 80203, United States